Desktop Technician III-Alabang

iQor; Muntinlupa; On-site; PHP 279,000 - 446,000; Full time

Job summary

iQor is seeking an experienced desktop support technician in Metro Manila to deliver advanced workstation troubleshooting and end-user assistance. The role emphasizes independent problem solving, hardware/software installations, and routine system maintenance to ensure high-quality service with minimal supervision.

Key duties include configuring new desktops, documenting issues in detail, and coordinating with IT peers for complex problems.

Qualifications

• High school diploma is required.
• Associate degree or IT certifications preferred.
• Ongoing technical training encouraged.
• Experience with enterprise desktop environments.

Responsibilities

• Provide technical support to end-users.
• Independently resolve complex desktop issues.
• Perform hardware/software installations and upgrades.
• Conduct regular system maintenance and patching.
• Set up new desktops and peripheral equipment.
• Ensure detailed issue documentation.
• Informally assist less experienced staff when needed.
• Minimize escalation through deeper troubleshooting.
• Engage with IT peers for advanced issues.

Skills

Advanced troubleshooting

Imaging and SCCM/MDT

Active Directory

OS management

Scripting basics

Communication

Pattern recognition

Education

High school diploma

Associate degree

IT certifications (A+, MD-100/101)

Tools

None

Job description

An experienced technician who independently delivers advanced desktop support, troubleshooting complex issues, and ensuring consistent, high-quality service with minimal supervision.

Responsibilities:

• Provide technical support to end-users.
• Independently resolve complex desktop issues.
• Perform hardware/software installations and upgrades.
• Conduct regular system maintenance and patching.
• Set up new desktops and peripheral equipment.
• Ensure detailed issue documentation.
• Informally assist less experienced staff when needed.
• Minimize escalation through deeper troubleshooting.
• Engage with IT peers for advanced issues.

Skills Requirements:

• Advanced troubleshooting in enterprise desktop environments.
• Experience with imaging and endpoint config tools (e.g., SCCM/MDT).
• Strong AD and OS management familiarity.
• Independent issue resolution, even in complex scenarios.
• Basic scripting knowledge is a plus.
• Excellent communication and accountability.
• Recognizes patterns and proposes efficiency improvements.

Education Requirements:

High school diploma required. Associate degree or relevant IT certifications (A+, MD-100/101) preferred. Ongoing technical training encouraged.