Desktop Technician III

iQor; Santa Rosa; On-site; PHP 180,000 - 300,000; Full time

Job summary

iQor is seeking an experienced technician to deliver advanced desktop support, troubleshoot complex issues, and provide high-quality service with minimal supervision.

The role focuses on end-user support, hardware/software installations, system maintenance, and collaboration with IT peers to resolve escalated problems.

Qualifications

• Advanced troubleshooting in enterprise desktop environments.
• Experience with imaging and endpoint config tools (SCCM/MDT).
• Strong AD and OS management familiarity.
• Independent issue resolution, even in complex scenarios.
• Basic scripting knowledge is a plus.
• Excellent communication and accountability.
• Recognizes patterns and proposes efficiency improvements.

Responsibilities

• Provide technical support to end-users.
• Independently resolve complex desktop issues.
• Perform hardware/software installations and upgrades.
• Conduct regular system maintenance and patching.
• Set up new desktops and peripheral equipment.
• Ensure detailed issue documentation.
• Informally assist less experienced staff when needed.
• Minimize escalation through deeper troubleshooting.
• Engage with IT peers for advanced issues.

Skills

Advanced troubleshooting

Imaging & endpoint tools

Active Directory

OS management

Independent problem solving

Scripting basics

Communication

Pattern recognition

Education

High school diploma

Associate degree or IT certs (A+, MD-100/101)

Tools

SCCM/MDT

Job description

An experienced technician who independently delivers advanced desktop support, troubleshooting complex issues, and ensuring consistent, high-quality service with minimal supervision.

Responsibilities:

• Provide technical support to end-users.
• Independently resolve complex desktop issues.
• Perform hardware/software installations and upgrades.
• Conduct regular system maintenance and patching.
• Set up new desktops and peripheral equipment.
• Ensure detailed issue documentation.
• Informally assist less experienced staff when needed.
• Minimize escalation through deeper troubleshooting.
• Engage with IT peers for advanced issues.

Skills Requirements:

• Advanced troubleshooting in enterprise desktop environments.
• Experience with imaging and endpoint config tools (e.g., SCCM/MDT).
• Strong AD and OS management familiarity.
• Independent issue resolution, even in complex scenarios.
• Basic scripting knowledge is a plus.
• Excellent communication and accountability.
• Recognizes patterns and proposes efficiency improvements.

Education Requirements:

High school diploma required. Associate degree or relevant IT certifications (A+, MD-100/101) preferred. Ongoing technical training encouraged.

Physical Requirements:

• Occasionally exert up to 10 lbs. of force to push, pull, lift or move objects.
• Visual acuity required for screen-based tasks and data review.
• Ability to type and remain seated or standing for extended periods.
• May occasionally require bending or crawling to access hardware.
• Consistent attendance is a critical function of the role.