Senior Deposits Specialist – Hybrid Banking & Support

Synchrony; Manila; Híbrido; PHP 312 000 - 402 000; Tempo integral

Resumo da oferta

Synchrony is seeking a Senior Representative, Consumer Banking Deposits to support customers via inbound calls and e-chats, addressing inquiries about deposit accounts and presenting new products where appropriate.

The role emphasizes delivering clear information, building customer relationships, and supporting customers through their financial journey in a fast-paced, hybrid work environment.

Qualificações

• Minimum 6 months customer service experience handling banking or financial accounts.
• Completed at least 2nd year in College or 2-year Associate course.
• Excellent English verbal and written communication skills.
• Above average touch-typing skills.
• Should be customer service centric and with effective relationship building skills, demonstrates affinity for building and maintaining rapport with client and customers.
• Ability to perform in a fast-paced environment and adaptable to change.
• Flexible and adaptable to meet business needs.
• Must have knowledge on basic computers skills.
• Professional phone etiquettes and ability to work with a team.
• Amenable to work in shifting schedule.
• Amenable to work in a hybrid set-up.

Responsabilidades

• As a Senior Representative, Consumer Banking Deposits you will handle inbound calls and e-chats from our customers regarding all facets of their deposit accounts.
• In addition to answering questions regarding current accounts, you will be looking to offer new products to the customer.
• First to receive customer calls/e-chats and drive a concentrated focus on acquiring new accounts and customers by explaining our products and value proposition.

Conhecimentos

Customer service experience

English communication

Touch-typing

Relationship building

Adaptability

Flexibility

Basic computer skills

Phone etiquette

Teamwork

Shift work

Hybrid work

Stakeholder management

Quick learner

Detail orientation

Customer focus

Relationship management

Goal orientation

Work under pressure

Accounting background

Financial literacy

Formação académica

College/Associate degree

Descrição da oferta de emprego

Synchrony is seeking a Senior Representative, Consumer Banking Deposits to support customers via inbound calls and e-chats, addressing inquiries about deposit accounts and presenting new products where appropriate.

The role emphasizes delivering clear information, building customer relationships, and supporting customers through their financial journey in a fast-paced, hybrid work environment.