Hybrid Card Services Specialist - Sales & Support

Synchrony Global Services Philippines, Inc.; San Pedro; Hybrid; PHP 279.000 - 446.000; Vollzeit

Zusammenfassung

Synchrony Global Services Philippines, Inc. in the Alabang area seeks a Customer Service professional to support cardholders with credit card inquiries and account needs.

You will resolve issues, provide clear information, and aim to build long-term relationships with customers. The role requires strong English skills, a customer-centric approach, and the ability to work in a hybrid setup with reliable internet.

Qualifikationen

• Completed at least 2nd year in College or a 2-year Associate course.
• Excellent English verbal and written communication skills.
• Ability and willingness to recognize, deliver on card service sales opportunities.
• Customer service centric with strong relationship-building skills.
• Ability to perform in a fast-paced environment and adapt to change.
• Must have basic computer skills.
• Professional phone etiquette and ability to work with a team.
• Amenable to hybrid work setup in Northgate, Alabang; reside within 100 km of Muntinlupa.
• Must have at least 30 Mbps wired internet connection when required.

Aufgaben

• Answer inbound calls from stores and customers regarding all facets of Client Credit Card(s).
• Resolve credit inquiries on new accounts.
• Apply problem solving/decision making to achieve high customer satisfaction.
• Utilize professional techniques to generate revenue via retail, credit, and/or product marketing.
• Comply with overall call quality standards.
• Adhere to Schedule and Time on System, following company rules and policies.

Kenntnisse

Customer service

Communication

Teamwork

Adaptability

Attention to detail

Ausbildung

College level / 2-year associate

Tools

Basic computer skills

Jobbeschreibung

Synchrony Global Services Philippines, Inc. in the Alabang area seeks a Customer Service professional to support cardholders with credit card inquiries and account needs.

You will resolve issues, provide clear information, and aim to build long-term relationships with customers. The role requires strong English skills, a customer-centric approach, and the ability to work in a hybrid setup with reliable internet.