Senior Representative, Consumer Banking Deposits

Synchrony; Manila; Hybrid; PHP 312,000 - 402,000; Full time

Job summary

Synchrony is seeking a Senior Representative, Consumer Banking Deposits to support customers via inbound calls and e-chats, addressing inquiries about deposit accounts and presenting new products where appropriate.

The role emphasizes delivering clear information, building customer relationships, and supporting customers through their financial journey in a fast-paced, hybrid work environment.

Qualifications

• Minimum 6 months customer service experience handling banking or financial accounts.
• Completed at least 2nd year in College or 2-year Associate course.
• Excellent English verbal and written communication skills.
• Above average touch-typing skills.
• Should be customer service centric and with effective relationship building skills, demonstrates affinity for building and maintaining rapport with client and customers.
• Ability to perform in a fast-paced environment and adaptable to change.
• Flexible and adaptable to meet business needs.
• Must have knowledge on basic computers skills.
• Professional phone etiquettes and ability to work with a team.
• Amenable to work in shifting schedule.
• Amenable to work in a hybrid set-up.

Responsibilities

• As a Senior Representative, Consumer Banking Deposits you will handle inbound calls and e-chats from our customers regarding all facets of their deposit accounts.
• In addition to answering questions regarding current accounts, you will be looking to offer new products to the customer.
• First to receive customer calls/e-chats and drive a concentrated focus on acquiring new accounts and customers by explaining our products and value proposition.

Skills

Customer service experience

English communication

Touch-typing

Relationship building

Adaptability

Flexibility

Basic computer skills

Phone etiquette

Teamwork

Shift work

Hybrid work

Stakeholder management

Quick learner

Detail orientation

Customer focus

Relationship management

Goal orientation

Work under pressure

Accounting background

Financial literacy

Education

College/Associate degree

Job description

At Synchrony, we're proud to be a leading consumer financing company at the heart of American commerce. From health to home, auto to retail, our products have been serving the needs of people and businesses for nearly 100 years. We provide responsible access to credit and banking products to support healthier financial lives for tens of millions of people, enabling them to access the things that matter to them. We are also extremely proud to be recognized as #1 in the Philippines Best Workplaces™ 2026 Large Category by Great Place to Work Philippines®.

As part of our Customer Service Team, you'll have a direct impact on our customers by helping solve their problems while building relationships. Our Customer Service Team is dedicated to ensuring every customer feels supported and valued. We’re here to help cardholders navigate their financial journeys, providing clear information and prompt resolutions. We believe that by empowering our team with the best tools, continuous resources, and a supportive environment we can continue to deliver exceptional service that makes a real difference.

Job Summary:

• As a Senior Representative, Consumer Banking Deposits you will handle inbound calls and e-chats from our customersregardingallfacetsof their deposit accounts.

• Inadditionalto answering questionsregardingcurrent accounts,you will be looking to offer new products to the customer.

• Firstto receive customer calls/e-chats and drive a concentrated focus onacquiringnew accounts and customers by explaining our products and value proposition.

Qualifications/Requirements:

• Minimum 6monthscustomer service experience handling banking or financial accounts.

• Completed at least 2nd year inCollegeor 2-year Associate course

• Excellent English Verbal and written Communication Skills

• Above average touch-typing skills

• Should be Customer Service Centric and with effective Relationship Building skills,demonstratesaffinity for building andmaintainingrapport with client and customers

• Ability to perform in a fast-paced environment and adaptable to change.

• Flexibleandadaptableto meet business needs.

• Must have knowledge on basic Computers skills.

• Professional Phone etiquettes and ability to work with a Team

• Amenable to workinashiftingschedule.

• Amenable to work in a hybrid set-up.

Desired Characteristics:

• Ability to work effectively with all levels in the organization.

• Canlearn new business and financial concepts very quickly.

• Excellent verbal and written English communication skills.

• Detailorientedespecially in handling customer accounts.

• Should be Customer Centric and is effective in relationship building to help grow the business.

• Candemonstratecompetency inmaintainingpositive rapport with consumer banking clients,customers as wellasSYF leaders.

• Must have basiccomputersskills knowledge. Internet savvy.

• Team player withhigh-levelof integrity and professionalism.

• Ability to be flexible in a dynamic and fast-paced working environment.

• Highly motivated in meeting set goals and can easily adapt to any changes that the businessrequires.

• Can work under pressure in a highly regulated industry.

• Strong accounting background and above average financial literacy is a plus.

Grade/Level: 5

Job Family Group: Consumer Banking

Job Family Group:

Customer Service Operations