Remote Customer Support Specialist - Banking & Retention

Urban Ridge Supplies; Manila; On-site; PHP 511,685 - 767,527; Full time

Job summary

Urban Ridge Supplies is looking for a dedicated client service representative to enhance customer satisfaction and drive revenue growth. This remote position offers the chance to provide phone-based support, resolving product issues and answering billing questions.

The ideal candidate should have 1-2 years experience in customer service within the financial sector, strong communication skills, and a dedication to client satisfaction. The work schedule includes a 40-hour week with specific hours aligned to US time zones.

Qualifications

• 1-2 years of customer service experience in B2C financial and banking services.
• Ability to meet and exceed KPIs and quantitative metrics.
• Dedicated home workspace needed for remote work.

Responsibilities

• Respond to customer inquiries over phone, email, and chat.
• Utilize tech tools for daily operations.
• Record and follow up on customer requests and resolutions.

Skills

Communication skills

Customer service skills

Problem-solving skills

Tools

Salesforce

Microsoft Suite

ZOHO

Hodu

Job description

Urban Ridge Supplies is looking for a dedicated client service representative to enhance customer satisfaction and drive revenue growth. This remote position offers the chance to provide phone-based support, resolving product issues and answering billing questions.

The ideal candidate should have 1-2 years experience in customer service within the financial sector, strong communication skills, and a dedication to client satisfaction. The work schedule includes a 40-hour week with specific hours aligned to US time zones.