Senior Customer Support Specialist – Flexible Shifts

Recruitify_HR; Taguig; On-site; PHP 420,000 - 540,000; Full time

Job summary

Recruitify_HR is seeking an experienced customer service professional in Metro Manila to deliver exceptional support via phone, email, and chat. The role involves managing customer accounts, resolving complaints, and maintaining up-to-date product knowledge to assist clients effectively.

The ideal candidate has 3–5 years of experience in customer service, strong communication skills, and the ability to multitask in a fast-paced environment, including weekend shifts.

Qualifications

• Bachelor’s degree in a relevant field is required.
• Excellent communication and interpersonal abilities are essential.
• Ability to multitask and handle high call volumes while maintaining accuracy.

Responsibilities

• Provide exceptional customer service via phone, email, and chat to resolve inquiries and issues.
• Manage and update customer accounts and records accurately in the system.
• Handle customer complaints and provide effective solutions to enhance satisfaction.
• Collaborate with team members to improve efficiency and customer experience.
• Stay updated with product knowledge to effectively assist customers.

Skills

Strong communication

Interpersonal skills

Education

Bachelor’s degree in a relevant field

Job description

Recruitify_HR is seeking an experienced customer service professional in Metro Manila to deliver exceptional support via phone, email, and chat. The role involves managing customer accounts, resolving complaints, and maintaining up-to-date product knowledge to assist clients effectively.

The ideal candidate has 3–5 years of experience in customer service, strong communication skills, and the ability to multitask in a fast-paced environment, including weekend shifts.