Senior Customer Support Specialist

Internationalseo; Quezon City; On-site; PHP 223,200 - 334,800; Full time

Job summary

A customer service company in Quezon City is looking for a dedicated representative to provide exceptional service through various channels including phone, email, and chat. Candidates should have a high school diploma and 3–5 years of customer service experience. Strong communication and interpersonal skills are essential, along with an empathetic and patient approach. This role involves documenting interactions, resolving issues, and collaborating with the team to enhance service quality.

Qualifications

• 3–5 years of experience in customer service.
• Empathetic, patient, and customer-focused demeanor.

Responsibilities

• Provide exceptional customer service via phone, email, and chat.
• Assist customers with inquiries and resolve issues efficiently.
• Document customer interactions and maintain up-to-date records.
• Collaborate with team members to improve service processes.
• Educate customers about products and services.

Skills

Strong communication skills

Interpersonal skills

Ability to work in a fast-paced environment

Education

High School Diploma or equivalent

Job description

A customer service company in Quezon City is looking for a dedicated representative to provide exceptional service through various channels including phone, email, and chat. Candidates should have a high school diploma and 3–5 years of customer service experience. Strong communication and interpersonal skills are essential, along with an empathetic and patient approach. This role involves documenting interactions, resolving issues, and collaborating with the team to enhance service quality.