Customer Support Specialist

Concentrix; Quezon City; On-site; PHP 167,400 - 279,000; Full time

Job summary

A leading customer service provider is seeking candidates in Quezon City for a role focused on assisting customers with inquiries, processing orders, and managing accounts. Ideal candidates have a high school diploma and 0–2 years of experience in customer service, with strong communication skills and the ability to thrive in a fast-paced environment. This role emphasizes customer satisfaction and effective problem-solving.

Qualifications

• 0–2 years of experience in customer service.

Responsibilities

• Assist customers with inquiries and provide timely resolutions.
• Process orders and handle returns efficiently.
• Manage customer accounts and update information as needed.
• Maintain a high level of product knowledge to offer accurate information to customers.
• Ensure customer satisfaction through effective communication and problem-solving skills.

Skills

Proficient in English Language

Strong customer service skills

Excellent communication and interpersonal skills

Ability to work in a fast-paced environment

Education

High School Diploma or equivalent

Job description

A leading customer service provider is seeking candidates in Quezon City for a role focused on assisting customers with inquiries, processing orders, and managing accounts. Ideal candidates have a high school diploma and 0–2 years of experience in customer service, with strong communication skills and the ability to thrive in a fast-paced environment. This role emphasizes customer satisfaction and effective problem-solving.