Multichannel Customer Support Specialist

Internationalseo; Quezon City; On-site; PHP 223,200 - 334,800; Full time

Job summary

A customer service firm in Quezon City is seeking dedicated individuals to excel in providing customer support through phone, email, and chat. Candidates should possess a High School Diploma and have 3-5 years of experience in customer service. Strong communication skills and a customer-focused attitude are essential. Responsibilities include resolving inquiries efficiently and documenting interactions in the CRM system. This role requires adaptability in a fast-paced BPO environment.

Qualifications

• 3–5 years experience in customer service or related field.
• Ability to handle difficult situations with professionalism.
• Adaptable to fast-paced BPO environment.

Responsibilities

• Provide exceptional customer support through various channels.
• Resolve customer inquiries and issues efficiently.
• Document customer interactions accurately in CRM.

Skills

Strong verbal communication skills

Strong written communication skills

Problem-solving mindset

Customer-focused attitude

Education

High School Diploma or equivalent

Job description

A customer service firm in Quezon City is seeking dedicated individuals to excel in providing customer support through phone, email, and chat. Candidates should possess a High School Diploma and have 3-5 years of experience in customer service. Strong communication skills and a customer-focused attitude are essential. Responsibilities include resolving inquiries efficiently and documenting interactions in the CRM system. This role requires adaptability in a fast-paced BPO environment.