Retail Customer Experience Specialist

Concentrix; Quezon City; On-site; PHP 223,200 - 279,000; Full time

Job summary

A customer service leader in Quezon City is seeking individuals for an entry-level customer service role. Responsibilities include providing support via phone, email, and chat, assisting with inquiries, and resolving issues for retail clients. Ideal candidates have a High School Diploma and excellent communication skills. A positive attitude and problem-solving abilities are essential. Training will be provided.

Qualifications

• Less than 1 year of experience in customer service or related fields.
• Ability to work in a fast-paced environment.

Responsibilities

• Provide exceptional customer service and support to retail clients via phone, email, and chat.
• Assist customers with inquiries, product information, and issue resolution.
• Collaborate with team members to enhance customer experience and streamline processes.
• Maintain accurate records of customer interactions and transactions in the system.
• Participate in training sessions to improve product knowledge and service skills.

Skills

Excellent customer service skills

Proficiency in English language communication

Familiarity with call center operations

Strong problem-solving abilities

Positive attitude

Education

High School Diploma or equivalent

Job description

A customer service leader in Quezon City is seeking individuals for an entry-level customer service role. Responsibilities include providing support via phone, email, and chat, assisting with inquiries, and resolving issues for retail clients. Ideal candidates have a High School Diploma and excellent communication skills. A positive attitude and problem-solving abilities are essential. Training will be provided.