Customer Experience Specialist

Gratitude Philippines; Quezon City; On-site; PHP 279,000 - 390,600; Full time

Job summary

A customer service-oriented company in Quezon City is seeking individuals to provide exceptional service to customers. Responsibilities include resolving inquiries, maintaining records, and collaborating with team members. The ideal candidate should have a Bachelor’s degree, 1-3 years of experience, and strong communication skills. This role requires patience and empathy, and the ability to work in a fast-paced environment.

Qualifications

• 1-3 years of experience in customer service.
• Ability to work in a fast-paced environment.
• Patience and empathy when dealing with customers.

Responsibilities

• Provide exceptional customer service through various communication channels.
• Resolve customer inquiries and complaints in a timely manner.
• Maintain accurate records of customer interactions.
• Collaborate with team members to enhance customer satisfaction.
• Follow up with customers to ensure their issues are resolved.

Skills

Strong communication skills

Interpersonal skills

Proficient typing skills

Education

Bachelor’s degree in a relevant field

Job description

A customer service-oriented company in Quezon City is seeking individuals to provide exceptional service to customers. Responsibilities include resolving inquiries, maintaining records, and collaborating with team members. The ideal candidate should have a Bachelor’s degree, 1-3 years of experience, and strong communication skills. This role requires patience and empathy, and the ability to work in a fast-paced environment.