Senior Multichannel Customer Experience Specialist

Recruitify_HR; Makati; On-site; PHP 279,000 - 424,000; Full time

Job summary

A recruitment consultancy is seeking a customer service representative based in Metro Manila, Makati. The role requires providing exceptional service to callers, responding via phone, email, and chat. Candidates should have 3-5 years of experience in a call center environment, strong communication skills, and the ability to multitask. This position is set in a fast-paced environment where meeting performance metrics is essential.

Qualifications

• 3–5 years of experience in a call center environment.
• Ability to multitask and manage multiple inquiries simultaneously.
• Empathetic, detail-oriented, and customer-focused personality.

Responsibilities

• Provide exceptional customer service to callers by addressing inquiries and resolving issues.
• Respond to customer inquiries via phone, email, and chat in a professional manner.
• Document customer interactions and maintain detailed records.

Skills

Strong communication skills

Problem-solving abilities

Patience

Education

Bachelor’s degree in a relevant field

Job description

A recruitment consultancy is seeking a customer service representative based in Metro Manila, Makati. The role requires providing exceptional service to callers, responding via phone, email, and chat. Candidates should have 3-5 years of experience in a call center environment, strong communication skills, and the ability to multitask. This position is set in a fast-paced environment where meeting performance metrics is essential.