Senior Customer Success & Service Associate

Recruitify_HR; Philippines; On-site; PHP 312,000 - 469,000; Full time

Job summary

Recruitify_HR in the Philippines is seeking a customer service specialist to handle inquiries and resolve issues promptly. You will provide information about products and services, and maintain accurate customer records.

Collaborating with team members to improve service quality, you will conduct follow-ups to ensure customer satisfaction and build lasting relationships with clients in a fast-paced environment.

Qualifications

• Diploma in a relevant field.
• 5-10 years of experience.
• Excellent verbal and written communication skills.
• Strong problem-solving abilities.
• Patience and empathy for customer needs.
• Ability to work in a fast-paced environment.
• Adaptability to various customer interactions.

Responsibilities

• Manage customer inquiries and resolve issues promptly.
• Provide information about products and services to customers.
• Maintain customer records and documentation accurately.
• Collaborate with team members to improve service quality.
• Conduct follow-ups to ensure customer satisfaction.

Skills

Verbal communication

Written communication

Problem solving

Patience

Empathy

Adaptability

Education

Diploma in a relevant field

Job description

Recruitify_HR in the Philippines is seeking a customer service specialist to handle inquiries and resolve issues promptly. You will provide information about products and services, and maintain accurate customer records.

Collaborating with team members to improve service quality, you will conduct follow-ups to ensure customer satisfaction and build lasting relationships with clients in a fast-paced environment.