Senior Customer Service Specialist - On-site (Manila/Cebu)

Gratitude Philippines; Muntinlupa; On-site; PHP 279,000 - 446,400; Full time

Benefits offered by this job

Equity Incentive Plan

Performance Bonus

Incentives

HMO

Annual Company Trip

Free Meals

Sleeping Quarters

Job summary

A well-established customer service company in Muntinlupa is seeking Customer Service Representatives to join their team. The role requires 3-5 years of experience in customer service, where you will provide support via phone, email, and chat, assisting customers with inquiries and resolving complaints. Ideal candidates should possess a Bachelor’s degree and strong communication skills. The company offers competitive salaries and various perks such as health insurance and an annual company trip.

Qualifications

• 3–5 years of experience in customer service or a related field.
• Ability to work in a fast-paced environment and handle multiple tasks effectively.

Responsibilities

• Provide exceptional customer service support via phone, email, and chat.
• Assist customers with product inquiries, order status, and troubleshooting issues.
• Resolve customer complaints in a timely and professional manner.
• Document all customer interactions and feedback accurately.
• Collaborate with team members to improve service processes and enhance customer satisfaction.

Skills

Strong communication and interpersonal skills

Proficient in using customer service software and CRM systems

Customer-focused with a positive attitude

Education

Bachelor’s degree in a relevant field

Job description

A well-established customer service company in Muntinlupa is seeking Customer Service Representatives to join their team. The role requires 3-5 years of experience in customer service, where you will provide support via phone, email, and chat, assisting customers with inquiries and resolving complaints. Ideal candidates should possess a Bachelor’s degree and strong communication skills. The company offers competitive salaries and various perks such as health insurance and an annual company trip.