Customer Experience & Support Specialist

Gratitude Jobs Ahead HR Inc; Cebu City; On-site; PHP 279,000 - 391,000; Full time

Job summary

Gratitude Jobs Ahead HR Inc. is seeking a customer service professional to deliver exceptional support to clients via phone, email, and chat. The role emphasizes handling inquiries and complaints with professionalism while processing orders, returns, and exchanges per policy.

The ideal candidate will maintain meticulous records, collaborate with teammates, and thrive in a fast-paced environment in Cebu City, Philippines. Bachelor’s degree and 3–5 years of relevant experience are preferred.

Qualifications

• 3–5 years of relevant customer service experience.
• Strong communication and interpersonal skills.
• Empathetic, patient, and detail-oriented.
• Able to multitask and manage time effectively.

Responsibilities

• Provide exceptional customer service and support to clients via phone, email, and chat.
• Handle customer inquiries and complaints efficiently and professionally.
• Process orders, returns, and exchanges according to company policies.
• Maintain detailed records of customer interactions and transactions.
• Collaborate with team members to enhance customer experiences.

Skills

Strong communication

Interpersonal skills

Time management

Education

Bachelor’s degree in a relevant field

Job description

Gratitude Jobs Ahead HR Inc. is seeking a customer service professional to deliver exceptional support to clients via phone, email, and chat. The role emphasizes handling inquiries and complaints with professionalism while processing orders, returns, and exchanges per policy.

The ideal candidate will maintain meticulous records, collaborate with teammates, and thrive in a fast-paced environment in Cebu City, Philippines. Bachelor’s degree and 3–5 years of relevant experience are preferred.