Senior Customer Service (Senior Account Specialist)

Teamspan Asia Inc.; Lapu-Lapu; On-site; PHP 360,000 - 540,000; Full time

Job summary

Teamspan Asia Inc. is seeking an experienced client services professional to act as the primary contact for client accounts, delivering personalized solutions and timely service.

You will conduct follow-up calls, update records in CRM, and coordinate dispatch activities while maintaining accurate client documentation. The role requires 3–5 years in BPO, strong communication, and the ability to handle multiple priorities in a fast-paced, remote-capable environment; on-site work at Madrigal

Qualifications

• 3 to 5 years of BPO experience.
• Experience in a fast-paced remote environment.
• Previous SME/Team Lead/Quality Analyst or Escalations experience is a plus.
• Strong ability to meet deadlines, prioritize tasks, and manage multiple projects.
• Excellent customer orientation and communication skills.
• Proficiency in MS Office (Outlook, Excel, Word) and internet research tools.
• Strong attention to detail and accuracy in outputs.
• Willing to work on-site at Madrigal Business Park, Alabang.

Responsibilities

• Act as the primary point of contact for client accounts.
• Provide personalized solutions and ensure timely service delivery.
• Conduct follow-up calls, provide updates, and document information using CRM tools.
• Schedule and coordinate dispatch activities, monitor schedules, and resolve issues.
• Maintain accurate and up-to-date client records.
• Address client inquiries, resolve concerns, and provide information about services.
• Experience in Facility Management is a plus.

Skills

Customer orientation

Communication skills

Time management

Multitasking

Attention to detail

MS Office

Internet research

Deadline-oriented

Tools

Microsoft Office suite

Job description

Roles / Responsibilities

• Act as the primary point of contact for client accounts.

• Provide personalized solutions and ensure timely service delivery.

• Conduct follow-up calls, provide updates, and accurately document information using CRM tools.

• Schedule and coordinate dispatch activities, monitor dispatch schedules, and promptly resolve issues.

• Maintain accurate and up-to-date client records.

• Address client inquiries, resolve concerns, and provide information about services.

• Experience in Facility Management is a plus.

Qualifications:

• 3 to 5 years of BPO experience.

• Experience working in a fast-paced, remote environment.

• Previous experience as an SME, Team Lead, Quality Analyst, or in Escalations is a plus.

• Strong ability to meet deadlines, prioritize tasks, and manage multiple projects simultaneously.

• Excellent customer orientation and communication skills.

• Proficiency in Microsoft Office programs (Outlook, Excel, Word) and internet research tools.

• Strong attention to detail and a high level of accuracy in all outputs.

• Willing to work on-site (Madrigal Business Park, Alabang).