Senior Account Specialist | BPO, Night shift | Onsite, Alabang

Civicom Pacific Corp.; Muntinlupa; On-site; PHP 391,000 - 424,000; Full time

Benefits offered by this job

Health coverage Day 1

Performance bonuses

Perfect Attendance Bonus

Sick leave credits

Vacation leave credits

Career growth opportunities

Collaborate with global teams

Job summary

Civicom is seeking a Senior Account Specialist to coordinate facility services, manage vendor relationships, and ensure timely, high-quality service delivery from their Alabang, Muntinlupa team. The role supports internal teams and client needs with a focus on proactive problem-solving and seamless operations.

The position requires strong BPO experience, exceptional English communication, and the ability to handle multiple projects while maintaining high standards of service.

Qualifications

• Proven voice and non-voice BPO customer service experience.
• Superior English communication skills enabling collaboration with local and international teams.
• Demonstrated ability to manage multiple projects and meet deadlines.
• Strong written and verbal communication with professional email/phone etiquette.
• Experience as a Process Expert, Product Specialist and/or SME is an advantage.

Responsibilities

• Receive and coordinate customer service requests and schedule service calls.
• Verify completion of services and escalate concerns to management as needed.
• Collaborate with vendors to deliver timely services meeting client expectations.
• Oversee urgent and emergency requests with minimal disruption and provide updates.
• Independently resolve minor escalations and high-priority issues.
• Input vendor quotations into the system and assist with bids/quotes.
• Provide administrative support including document input and bids/quotes.
• Collaborate with accounting and internal departments to close out jobs and resolve disputes.
• Follow company processes for work order management and documentation.
• Support team training and motivation.

Skills

BPO customer service

English communication

Project coordination

Written and verbal communication

Process/ SME experience

Tools

CRM software

Job description

The Role

We are looking for an Senior Account Specialist who is detail-oriented and proactive. He/She will coordinate facility services, manage vendor relationships, and ensure timely, high-quality service delivery while supporting internal teams and client needs.

Additional Details

• Salary Range: PHP 35,000 - 38,000 monthly package

• Work schedule: Night shift schedule following EST

• Work set up: Onsite in Alabang, Muntinlupa Office

Main Duties and Responsibilities

• Receive and coordinate customer service requests, ensuring all service calls are scheduled in accordance with department guidelines.

• Verify completion of services and escalation or report any concerns to management as needed.

• Collaborate with vendors to deliver timely services that meet or exceed client expectations.

• Oversee urgent and emergency requests, ensuring minimal operational disruption while providing prompt updates and effective resolutions.

• Independently resolve minor escalations and high-priority service issues.

• Input vendor quotations into the system, negotiate pricing when necessary, and prepare or review service proposals.

• Provide administrative support, including document input and assisting with bids/quotes.

• Collaborate with accounting and internal departments to close out jobs and resolve disputes.

• Follow all company processes for work order management and documentation.

• Support team training and motivation

Qualifications

• Proven voice and non-voice BPO customer service experience.

• Superior English communication skills, enabling effective collaboration with local and international teams.

• Demonstrated ability to manage multiple projects simultaneously, consistently meeting deadlines while ensuring clear and effective communication across teams.

• Strong written and verbal communication skills, with professional email and phone etiquette, able to confidently engage stakeholders and handle escalation calls without relying on scripts.

• Experience as a Process Expect, Product Specialist and/or Subject Matter Expert (SME) is an advantage.

• Prior exposure to different CRM platforms is a plus but not required

Office Location

Civicom’s main office is located on the 7th floor of the Unioil building in Madrigal Business Park, Alabang, Muntinlupa City. Situated 10 minutes walking distance away from lifestyle centers such as Alabang Town Center and Molito’s park-like green space, we are also conveniently close to public transportation at the intersection of Daang Hari Avenue and Zapote Avenue.

If you’re the person we’ve been looking for, you can expect:

• To create and be part of something truly remarkable

• Full-time employment with the opportunity of regularization in as short as 3 months

• A competitive salary package based on your talent and experience

• A company-sponsored Health Maintenance coverage for your needs on Day 1

• Q1, Q2, Q3 Performance Bonuses

• Perfect Attendance Bonus

• 10 accrued Sick Leave credits in a year, commutable to cash

• 10 Vacation Leave credits in a year

• Promising career growth and learning opportunities

• The opportunity to collaborate with the other teams and business units in the company including our global business leaders

• Having a hand in our mission to uplift those who live in extreme poverty simply by being part of our team of Really Good People

About Civicom

Civicom has been a pioneer in the advances in telecommunication that changed the way companies do business globally, our solutions help overcome the barriers to time and location. For over 20 years, our collaborative tools have made it easier for new companies to compete with older incumbents, and large, complex companies by using technology to work smarter and streamline operations. From the beginning, we wanted not just to create a company, but to create something remarkable.

In Civicom, we pride ourselves as a company that would create value for others, a sense of purpose for its employees, and give 10% to charity and we seek to do it exceptionally well.