Senior Customer Service Lead — SEA (Multilingual)

Hammerjack Pty Ltd; Metro Manila; On-site; PHP 536,000 - 714,000; Full time

Job summary

Hammerjack Pty Ltd in Metro Manila is seeking a Senior Customer Service Representative to deliver outstanding support via email, phone, and chat. You will handle inquiries, resolve complaints, and maintain records of customer interactions and transactions.

The ideal candidate has 3-5 years in the SEA market context, strong communication, problem-solving, and organizational skills, with experience using CRM software. A bachelor's degree is preferred.

Qualifications

• Excellent verbal and written communication in English and SEA languages.
• Strong problem-solving and analytical abilities.
• Ability to multitask and prioritize in a fast-paced environment.

Responsibilities

• Provide outstanding customer service and support through email, phone, and chat
• Respond promptly to inquiries and resolve complaints
• Maintain accurate records of interactions and transactions
• Collaborate with other teams to resolve issues
• Identify and escalate priority issues to the right team
• Develop understanding of products and services
• Assist in training and mentoring new representatives

Skills

Verbal & written English

Problem-solving

Multitasking

Prioritization

Adaptability

CRM software

Education

Bachelor's degree in Business Administration

Tools

CRM software

Job description

Hammerjack Pty Ltd in Metro Manila is seeking a Senior Customer Service Representative to deliver outstanding support via email, phone, and chat. You will handle inquiries, resolve complaints, and maintain records of customer interactions and transactions.

The ideal candidate has 3-5 years in the SEA market context, strong communication, problem-solving, and organizational skills, with experience using CRM software. A bachelor's degree is preferred.