Customer Service Representative

PANAY Hearing Specialist; Iloilo City; On-site; PHP 201,000 - 312,000; Full time

Job summary

A customer service-focused company in Iloilo City is seeking a highly motivated Customer Service Representative to ensure customer satisfaction and professionalism. The ideal candidate should have strong communication skills, attention to detail, and the ability to work in a fast-paced environment. This position involves responding to inquiries, assisting with orders, and collaborating with various departments. Applicants with previous customer service experience will be prioritized. Note: This job is for pooling purposes only.

Qualifications

• Previous customer service experience is a plus.
• Ability to remain calm and professional in stressful situations.
• Basic computer skills and familiarity with customer service software.
• Ability to stay calm and professional in stressful situations.
• Basic computer skills and familiarity with customer service software.
• Strong attention to detail and organizational skills.
• Ability to manage multiple tasks in a fast-paced environment.

Responsibilities

• Respond to customer inquiries via phone, email, and chat.
• Provide accurate product/service information.
• Assist customers with order processing, returns, and exchanges.
• Maintain and update customer accounts and records as needed.
• Collaborate with other departments to ensure timely resolution of customer concerns.
• Monitor customer feedback and elevate complex issues to the appropriate team members.
• Follow up with customers to ensure satisfaction with products or services.
• Stay informed about company products, services, and promotions to provide relevant information to customers.
• Meet or exceed service level goals and performance metrics.
• Note: This job is for pooling purposes only.

Skills

Strong communication skills

Problem-solving skills

Attention to detail

Organizational skills

Multitasking

Calm under pressure

Customer service mindset

Education

High school diploma or equivalent

Associate’s degree preferred

Job description

Job Overview:

We are seeking a highly motivated and customer-oriented individual to join our team as a Customer Service Representative. In this role, you will serve as the primary point of contact for customers, ensuring their needs are met with a high level of satisfaction and professionalism.

Key Responsibilities:

• Respond to customer inquiries via phone, email, and chat in a timely and courteous manner.
• Provide accurate product/service information and resolve issues or concerns efficiently.
• Assist customers with order processing, returns, and exchanges.
• Maintain and update customer accounts and records as needed.
• Collaborate with other departments to ensure timely resolution of customer concerns.
• Monitor customer feedback and elevate complex issues to the appropriate team members.
• Follow up with customers to ensure their satisfaction with products or services.
• Stay informed about company products, services, and promotions to provide relevant information to customers.
• Meet or exceed service level goals and performance metrics.
• Note : This job is for pooling purposes only. We will contact you once you are shortlisted.

Qualifications:

• High school diploma or equivalent (Associate’s degree preferred).
• Previous customer service experience is a plus.
• Strong communication and problem‑solving skills.
• Ability to remain calm and professional in stressful situations.
• Basic computer skills and familiarity with customer service software.
• Strong attention to detail and organizational skills.
• Ability to work in a fast‑paced environment and manage multiple tasks simultaneously.