Customer Support & Operations Specialist

Hammerjack Pty Ltd; Philippines; On-site; PHP 223,000 - 391,000; Full time

Job summary

Hammerjack Pty Ltd is seeking a customer support professional in the Philippines to handle calls, chat, and email inquiries, including managing the Elsevier account, login assistance, and profile corrections.

The role requires 1–2 years in BPO/shared services, strong communication, and the ability to learn AI tools for technical workflows. On-site work in REPH Manila is expected, with potential overtime and holidays as needed.

Qualifications

• Bachelor's degree in any field or at least 2 years completed in college with no back subjects/incomplete units.
• At least 1-2 years BPO/shared service or relevant experience
• Experience with calls, chat and email support
• Above average to excellent communication skills
• Basic knowledge of computer applications and MS Office applications
• Must ability to work quickly in a fast-paced environment; work well as a team member and work well independently
• Willing to work on business unit holidays and/or render overtime when necessary
• Ability to quickly learn and apply enterprise AI tools and technologies to support technical workflows and business objectives.
• Amenable to work in REPH Manila site
• Must be in current role for 1 year
• Must not have received any Disciplinary Action within the past 12 months
• Must not be enrolled in any Performance Improvement Plan (PIP) for the last 12 months
• Must not have any Attendance and Punctuality issues in the past 12 months

Responsibilities

• Take calls, chat, and receive concern via emails
• Will handle the Elsevier account – assists with logins, profile corrections, editing documents
• Assist with refunds for subscriptions, renewals
• Technical concerns – login, passwords, basic troubleshooting skills

Skills

Communication skills

Customer service

Call handling

Chat support

Email support

MS Office

Fast-paced environment

Teamwork

Learning AI tools

Education

Bachelor's degree or 2 years college

Tools

MS Office

AI tools

Job description

Hammerjack Pty Ltd is seeking a customer support professional in the Philippines to handle calls, chat, and email inquiries, including managing the Elsevier account, login assistance, and profile corrections.

The role requires 1–2 years in BPO/shared services, strong communication, and the ability to learn AI tools for technical workflows. On-site work in REPH Manila is expected, with potential overtime and holidays as needed.