SaaS Customer Success Specialist - Health Tech

Hammerjack Pty Ltd

Philippines

On-site

PHP 420,000 - 640,000

Full time

3 days ago

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Job summary

Hammerjack Pty Ltd in Manila, Philippines is seeking a Customer Success Specialist to keep clients satisfied and support practice growth. You’ll troubleshoot software, train health professionals, and deliver exceptional client service across inbound calls, chats and emails.

The role emphasizes ownership, product knowledge, and effective communication to tailor solutions for medical practices. 2+ years in tech and SaaS familiarity are preferred.

Qualifications

Minimum 2+ years in tech with client service experience.
Proficient in Windows workstation and server environments.
Excellent written and spoken English.
Strong communication and problem-solving abilities.
Experience with SaaS and healthcare software is a plus.

Responsibilities

Respond to inbound client calls, chats and cases regarding products and troubleshoot software.
Resolve cases with ownership and prioritize first contact resolution.
Develop knowledge of client products, architecture and solutions.
Demonstrate product knowledge to tailor service to client needs.
Troubleshoot and resolve software synchronization issues.
Provide expert advice to support clients' health practices using Solutionreach.
Educate clients on self-help options and using knowledgebase.

Skills

2+ years experience

Windows workstation/server

Strong communication

Database knowledge

Troubleshooting

English proficiency

Tools

SaaS platforms

Max OS knowledge

PM/EMR/HER software

Job description

The role emphasizes ownership, product knowledge, and effective communication to tailor solutions for medical practices. 2+ years in tech and SaaS familiarity are preferred.

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