Strategic B2B Account & Service Growth Lead

Hammerjack Pty Ltd; Philippines; On-site; PHP 500,000 - 800,000; Full time

Job summary

Hammerjack Pty Ltd in the Philippines is seeking a B2B Customer Experience Specialist to manage and grow relationships with existing business clients, ensuring an exceptional after-sales experience. You will focus on key accounts, upsell service offerings, coordinate pre-site inspections, and be the main contact throughout the customer journey.

This role requires frequent client meetings, strong relationship management skills, and close collaboration with internal service, operations, and

Qualifications

• Bachelor's degree in Business Administration, Marketing, Hospitality, Engineering, or a related field.
• 2–5 years of experience in B2B sales, key account management, customer success, or customer experience.
• Experience handling corporate clients and managing long-term business relationships.
• Proven experience in upselling or cross-selling products and services is highly preferred.
• Strong relationship-building, negotiation, and communication skills.
• Customer-centric mindset with excellent problem-solving and stakeholder management abilities.
• Comfortable conducting regular client meetings and site visits.
• Proficient in Microsoft Office and CRM systems.
• Willing to travel for client visits as needed.

Responsibilities

• Manage and maintain relationships with assigned B2B accounts, acting as the primary point of contact for service-related concerns and opportunities.
• Conduct regular client visits to strengthen relationships, understand business needs, and ensure customer satisfaction.
• Identify and pursue opportunities to upsell after-sales service offerings, including Preventive Maintenance (PM), Technogym Care, and other service solutions.
• Coordinate and conduct pre-site visits and inspections to assess client requirements and recommend appropriate service solutions.
• Ensure a seamless customer experience by proactively addressing client concerns and coordinating with internal service, operations, and technical teams.
• Monitor account performance and identify opportunities to improve customer engagement, retention, and long-term partnerships.
• Prepare proposals, quotations, and service recommendations based on client needs.
• Maintain accurate records of client interactions, opportunities, and account activities in the CRM system.
• Stay updated on Technogym products, services, and industry trends to effectively support clients and recommend solutions.

Skills

Relationship building

Negotiation

Communication

Customer-centric mindset

Travel for client visits

CRM systems

Education

Bachelor's degree in Business Administration/Marketing/Hospitality/Engineering

Tools

Microsoft Office

CRM systems

Job description

Hammerjack Pty Ltd in the Philippines is seeking a B2B Customer Experience Specialist to manage and grow relationships with existing business clients, ensuring an exceptional after-sales experience. You will focus on key accounts, upsell service offerings, coordinate pre-site inspections, and be the main contact throughout the customer journey.

This role requires frequent client meetings, strong relationship management skills, and close collaboration with internal service, operations, and