Senior Customer Service Lead - Orders & Data Quality

Abbott; Philippines; On-site; PHP 500,000 - 800,000; Full time

Job summary

Abbott seeks a Customer Service Senior Specialist in the Philippines to supervise order intake and data entry teams, ensure data accuracy, and coordinate with the Orlando team on escalated issues. The role emphasizes process improvement and SOX compliance.

The position requires strong analytical and interpersonal skills, plus a Bachelor’s degree and experience in order entry or data management. It offers a stable full-time on-site role in Taguig.

Qualifications

• Must be proficient in MS Office including Excel, Word, and Outlook
• Must have good keyboarding and typing skills
• Must be able to multi-task and meet deadlines
• Must have strong analytical and problem-solving skills
• Must have excellent interpersonal skills
• Must possess at least College/Bachelor’s Degree
• Order Entry or Data Management work experience required
• Knowledge of SAP or ERP applications preferred

Responsibilities

• Support the team of Order Intake and Data Entry Representatives, provide leadership and guidance for all data entry staff
• Assume ownership and responsibility for data accuracy of all processed sales orders by reviewing data processedand implementing quality mechanism and controls
• Work as a liaison with the Customer Service Support Sr. Specialist and Customer Service Management Team toensure all escalated order issues are being communicated in a timely manner to the team in Orlando, Florida
• Analyze internal operations and procedures and recommend proper changes as needed
• Provide Training and Skill Development plans for all employees in department
• Develop employees; assist with performance reviews and corrective actions when necessary
• Execute applicable Quality System processes and monitor the accuracy of service provided
• Communicate the importance of the Quality System to all employees and report on its effectiveness
• Responsible for Customer Service Team Lunch, Break and PTO schedules
• Support Sarbanes Oxley (SOX) compliance
• Other duties as assigned

Skills

MS Office

Excel

Typing

Multitasking

Analytical skills

Interpersonal skills

Education

Bachelor’s degree

Tools

SAP or ERP

Job description

Abbott seeks a Customer Service Senior Specialist in the Philippines to supervise order intake and data entry teams, ensure data accuracy, and coordinate with the Orlando team on escalated issues. The role emphasizes process improvement and SOX compliance.

The position requires strong analytical and interpersonal skills, plus a Bachelor’s degree and experience in order entry or data management. It offers a stable full-time on-site role in Taguig.