Customer Service Ops Lead - Back‑Office & Quality

Cardinal Health; Philippines; On-site; PHP 670,000 - 1,004,000; Full time

Job summary

Cardinal Health in the Philippines seeks a Customer Service Operations Leader to manage back-office teams, resolve inquiries, and partner with Sales, Finance, Logistics to improve program performance.

The role demands 5+ years of leading front-line and back-office contributors, and experience collaborating with cross-functional groups. Proficiency with SFDC, Verint and MS Office is preferred, and a Bachelor’s degree or equivalent work experience is required.

Qualifications

• 5+ years of leadership of front-line and back-office teams.
• Experience working with Finance, Distribution Centers, Logistics, Sales.
• Healthcare/logistics/customer management background preferred.

Responsibilities

• Coordinates and supervises daily activities of operations staff.
• Administers policies and ensures guideline adherence.
• Decisions impact work unit operations and customers.

Skills

Leadership

Stakeholder collaboration

Problem solving

Communication

Education

Bachelor’s degree or equivalent work experience

Tools

SFDC

Interactive Desktop

ICBM

Verint

MS Office

Job description

Cardinal Health in the Philippines seeks a Customer Service Operations Leader to manage back-office teams, resolve inquiries, and partner with Sales, Finance, Logistics to improve program performance.

The role demands 5+ years of leading front-line and back-office contributors, and experience collaborating with cross-functional groups. Proficiency with SFDC, Verint and MS Office is preferred, and a Bachelor’s degree or equivalent work experience is required.