Global IT Service Desk & Operations Lead

Abbott Laboratories; Hinoba-an; On-site; PHP 2,500,000 - 3,500,000; Full time

Job summary

Abbott Laboratories in the Philippines (Manila/Taguig area) seeks an IT Service Desk leader to drive global service delivery, governance, and continuous improvement of end-user support across the enterprise. You will oversee our Manila hub and align delivery with global IT objectives, vendor management, and talent development.

The role leads geographically dispersed teams, partners with senior IT and business leaders, and delivers transformational improvements to support enterprise growth and

Responsibilities

• Lead day-to-day Global Service Desk operations and meet service targets.
• Provide governance to global support teams and manage escalations.
• Manage the Manila Global Service Desk delivery center.

Job description

Abbott Laboratories in the Philippines (Manila/Taguig area) seeks an IT Service Desk leader to drive global service delivery, governance, and continuous improvement of end-user support across the enterprise. You will oversee our Manila hub and align delivery with global IT objectives, vendor management, and talent development.

The role leads geographically dispersed teams, partners with senior IT and business leaders, and delivers transformational improvements to support enterprise growth and