Experienced Customer Service Specialist — Growth, Perks, Impact

Recruitify_HR; Mandaluyong; On-site; PHP 279,000 - 334,800; Full time

Benefits offered by this job

Performance Bonus

Annual Company Trip

Free Meals

Sleeping Quarters

Job summary

A leading BPO company in Mandaluyong is hiring for a Customer Service position. Candidates should possess a diploma and 3-5 years of experience in customer service. The role involves providing exceptional support via phone, email, or chat, maintaining detailed records of customer interactions, and collaborating with team members to enhance the customer experience. The position is full-time, on-site, and offers competitive salary and benefits including performance bonuses and health insurance.

Qualifications

• 3-5 years of customer service experience required.
• Experience in resolving customer issues and inquiries.
• Ability to collaborate with team members for enhanced customer experience.

Responsibilities

• Provide exceptional customer service support via phone, email, or chat.
• Maintain detailed records of customer interactions and transactions.
• Identify and escalate complex issues to appropriate departments.

Skills

Strong communication skills

Interpersonal skills

Problem-solving mindset

Attention to detail

Ability to work under pressure

Education

Diploma in a relevant field

Job description

A leading BPO company in Mandaluyong is hiring for a Customer Service position. Candidates should possess a diploma and 3-5 years of experience in customer service. The role involves providing exceptional support via phone, email, or chat, maintaining detailed records of customer interactions, and collaborating with team members to enhance the customer experience. The position is full-time, on-site, and offers competitive salary and benefits including performance bonuses and health insurance.