Senior Customer Experience Specialist – Cebu (Equity & Bonus)

Recruitify_HR; Cebu City; On-site; PHP 334,800 - 502,200; Full time

Benefits offered by this job

Equity Incentive Plan

Performance Bonus

Incentives

HMO

Job summary

A leading HR consultancy in Cebu City is seeking a Customer Service Representative with 5-8 years of experience. This role requires a Bachelor's degree and excellent communication skills. You will provide exceptional customer service, address inquiries, and resolve issues effectively. Join a dynamic team and be part of our commitment to enhancing customer satisfaction. Flexible working hours may be required.

Qualifications

• 5-8 years of experience in customer service.
• Proficient in using customer service software and tools.
• Ability to work under pressure and handle challenging situations.

Responsibilities

• Provide exceptional customer service to enhance customer satisfaction.
• Address customer inquiries and complaints through various communication channels.
• Assist in resolving issues in a timely and effective manner.
• Collaborate with team members to improve service processes.

Skills

Excellent communication skills

Interpersonal skills

Problem-solving abilities

Education

Bachelor’s degree in a relevant field

Tools

Customer service software

Job description

A leading HR consultancy in Cebu City is seeking a Customer Service Representative with 5-8 years of experience. This role requires a Bachelor's degree and excellent communication skills. You will provide exceptional customer service, address inquiries, and resolve issues effectively. Join a dynamic team and be part of our commitment to enhancing customer satisfaction. Flexible working hours may be required.