Customer Service Specialist – Cebu, Fast-Paced + HMO Bonus

Recruitify_HR; Cebu City; On-site; PHP 335,000 - 502,000; Full time

Benefits offered by this job

Equity Incentive Plan

Performance Bonus

Health Maintenance Organization (HMO)

Job summary

A recruitment firm is seeking a dedicated customer service representative to provide exceptional support across various channels. The ideal candidate possesses a Bachelor's degree and has 1-3 years of customer service experience. Responsibilities include resolving inquiries, maintaining records, and collaborating with the team to enhance satisfaction. This full-time position is located on-site in Cebu City and requires strong communication skills, along with patience and empathy when dealing with customers.

Qualifications

• Bachelor's degree in a relevant field.
• 1-3 years of experience in customer service.
• Ability to work in a fast-paced environment.

Responsibilities

• Provide exceptional customer service through various communication channels.
• Resolve customer inquiries and complaints in a timely manner.
• Maintain accurate records of customer interactions.
• Collaborate with team members to enhance customer satisfaction.
• Follow up with customers to ensure their issues are resolved.

Skills

Strong communication and interpersonal skills

Proficient typing skills

Patience and empathy when dealing with customers

Education

Bachelor's degree in a relevant field

Job description

A recruitment firm is seeking a dedicated customer service representative to provide exceptional support across various channels. The ideal candidate possesses a Bachelor's degree and has 1-3 years of customer service experience. Responsibilities include resolving inquiries, maintaining records, and collaborating with the team to enhance satisfaction. This full-time position is located on-site in Cebu City and requires strong communication skills, along with patience and empathy when dealing with customers.