Senior Customer Care Specialist

Recruitify_HR; Quezon; On-site; PHP 279,000 - 391,000; Full time

Job summary

A customer service organization in the Philippines is looking for a skilled individual to assist customers with inquiries and resolve complaints. The ideal candidate will have a Bachelor's degree and 13 years of experience in customer service. Responsibilities include maintaining customer records and collaborating with team members to improve service quality. This role requires excellent communication and problem-solving skills, along with patience and empathy in customer interactions.

Qualifications

• 13 years of experience in customer service.
• Ability to handle high call volumes efficiently.

Responsibilities

• Assist customers with inquiries and provide product information.
• Resolve customer complaints in a timely and professional manner.
• Maintain customer records and update information as necessary.
• Collaborate with team members to improve service quality.
• Achieve individual and team performance targets.

Skills

Excellent communication

Interpersonal skills

Strong problem-solving abilities

Patience

Empathy

Education

Bachelor's degree in a relevant field

Job description

A customer service organization in the Philippines is looking for a skilled individual to assist customers with inquiries and resolve complaints. The ideal candidate will have a Bachelor's degree and 13 years of experience in customer service. Responsibilities include maintaining customer records and collaborating with team members to improve service quality. This role requires excellent communication and problem-solving skills, along with patience and empathy in customer interactions.