Senior Customer Experience Specialist

Recruitify_HR; Quezon; On-site; PHP 279,000 - 390,600; Full time

Job summary

A recruitment firm is seeking a customer service representative in Palawan, Quezon, Philippines. The ideal candidate should have at least 13 years of experience in a call center or customer service role and possess strong communication and interpersonal skills. Responsibilities include responding to customer inquiries, resolving complaints, and maintaining detailed records of interactions. This role requires a patient and empathetic individual who can work effectively in a fast-paced environment.

Qualifications

• 13 years of experience in a call center or customer service role.
• Ability to handle difficult situations and resolve conflicts.
• Patient, empathetic, and a good listener.

Responsibilities

• Respond to customer inquiries and provide accurate information regarding products and services.
• Handle customer complaints and resolve issues in a timely and efficient manner.
• Collaborate with team members to improve customer service processes.

Skills

Strong communication skills

Interpersonal skills

Conflict resolution skills

Education

Bachelor's degree in a relevant field

Job description

A recruitment firm is seeking a customer service representative in Palawan, Quezon, Philippines. The ideal candidate should have at least 13 years of experience in a call center or customer service role and possess strong communication and interpersonal skills. Responsibilities include responding to customer inquiries, resolving complaints, and maintaining detailed records of interactions. This role requires a patient and empathetic individual who can work effectively in a fast-paced environment.