Customer Experience & Support Specialist

Recruitify_HR; Quezon; On-site; PHP 223,200 - 334,800; Full time

Job summary

A leading recruitment firm is seeking a Customer Service Representative in Palawan, Philippines. This role involves responding to customer inquiries, resolving complaints, and maintaining customer records. Candidates should have 1-3 years of experience in customer service and a Bachelor's degree in a relevant field. The ideal applicant is equipped with excellent communication skills and a proactive approach to customer satisfaction, thriving in a fast-paced BPO environment.

Qualifications

• 1-3 years of experience in customer service or a related field.
• Ability to work in a fast-paced BPO environment.
• Strong problem-solving abilities and a customer-centric mindset.

Responsibilities

• Respond to customer inquiries and provide accurate information.
• Resolve customer complaints in a timely and efficient manner.
• Maintain customer records and document interactions.
• Assist in training new customer service representatives.
• Collaborate with other departments to enhance customer satisfaction.

Skills

Excellent communication

Interpersonal skills

Problem-solving abilities

Customer-centric mindset

Education

Bachelor's degree in a relevant field

Job description

A leading recruitment firm is seeking a Customer Service Representative in Palawan, Philippines. This role involves responding to customer inquiries, resolving complaints, and maintaining customer records. Candidates should have 1-3 years of experience in customer service and a Bachelor's degree in a relevant field. The ideal applicant is equipped with excellent communication skills and a proactive approach to customer satisfaction, thriving in a fast-paced BPO environment.