Customer Experience Specialist

Recruitify_HR; Pasay; On-site; PHP 1,182,732 - 1,774,098; Full time

Job summary

A recruitment agency in the Philippines is seeking candidates for a customer service role focused on responding to inquiries and resolving complaints. Applicants should possess a Bachelor's degree and have 1-3 years of experience in customer service. The position requires excellent communication and problem-solving skills, with the opportunity to assist in training new employees and fostering collaboration across departments. The working environment is fast-paced and may involve shift work.

Qualifications

• 1-3 years experience in customer service or related field.
• The ability to work in a fast-paced BPO environment.

Responsibilities

• Respond to customer inquiries and provide accurate information.
• Resolve customer complaints in a timely and efficient manner.
• Maintain customer records and document interactions.
• Assist in training new customer service representatives.
• Collaborate with other departments to enhance customer satisfaction.

Skills

Excellent communication

Interpersonal skills

Problem-solving abilities

Customer-centric mindset

Education

Bachelor’s degree in a relevant field

Job description

A recruitment agency in the Philippines is seeking candidates for a customer service role focused on responding to inquiries and resolving complaints. Applicants should possess a Bachelor's degree and have 1-3 years of experience in customer service. The position requires excellent communication and problem-solving skills, with the opportunity to assist in training new employees and fostering collaboration across departments. The working environment is fast-paced and may involve shift work.