Senior Customer Care Specialist - Growth & Onsite Training

TTEC; Cainta; On-site; PHP 234,000 - 357,000; Full time

Job summary

TTEC is hiring a Sr. Customer Service Representative for an onsite role in Cainta, Philippines. You will help customers by providing product guidance, resolving issues, and ensuring high-quality service across voice, email, or chat channels.

The role emphasizes clear communication, digital proficiency, and the ability to explain fare rules and policies, with a supportive team and opportunities for growth within a global organization.

Qualifications

• Requires strong verbal and written English communication skills.
• Digital proficiency to navigate multiple systems and tools.
• Ability to interpret and clearly explain products, fare rules, and policy requirements.

Responsibilities

• Consult customers on products and services to provide best solutions via voice, email, or chat.
• Respond to inquiries with active listening and identify upsell opportunities.
• Open and maintain customer accounts and information.
• Resolve technical issues with patience and understanding.
• Participate in team events and continuous learning.

Skills

Verbal English

Written English

Digital proficiency

Explain products/fare rules

Education

Senior high school or 2nd year college

Tools

Multiple systems/tools

Job description

TTEC is hiring a Sr. Customer Service Representative for an onsite role in Cainta, Philippines. You will help customers by providing product guidance, resolving issues, and ensuring high-quality service across voice, email, or chat channels.

The role emphasizes clear communication, digital proficiency, and the ability to explain fare rules and policies, with a supportive team and opportunities for growth within a global organization.