Travel Customer Service Specialist - Onsite in Cainta

TTEC Customer Care Management Philippines Inc; Cainta; On-site; PHP 201,000 - 312,000; Full time

Benefits offered by this job

Health and wellness incentives

PTO

Tuition reimbursement

Job summary

TTEC Customer Care Management Philippines Inc in Cainta is seeking a Travel Specialist to handle customer inquiries onsite. The role emphasizes compassionate consultation, quick issue resolution, and delivering exceptional customer experiences. Ideal candidates include college graduates in Tourism, HRM, Aviation, or related travel fields.

For others, a minimum of 6 months BPO experience is required. Computer proficiency and product knowledge are expected.

Qualifications

• No BPO experience required for college graduates of Tourism, HRM, Aviation, or a similar travel-related course
• Requires 6 months of BPO experience for senior high school graduates, college undergraduates, and college graduates of other courses
• Recognize, apply and explain your product or service knowledge
• Computer experience

Responsibilities

• Answer incoming communications from customers
• Conduct research to provide answers for customers to resolve their issues

Skills

Customer care

Communication

Computer experience

Product knowledge

Education

Tourism degree

HRM degree

Aviation degree

Tools

CRM software

Job description

TTEC Customer Care Management Philippines Inc in Cainta is seeking a Travel Specialist to handle customer inquiries onsite. The role emphasizes compassionate consultation, quick issue resolution, and delivering exceptional customer experiences. Ideal candidates include college graduates in Tourism, HRM, Aviation, or related travel fields.

For others, a minimum of 6 months BPO experience is required. Computer proficiency and product knowledge are expected.