Senior Customer Care Specialist - Financial Services

NTT DATA, Inc.; Quezon City; On-site; PHP 279,000 - 469,000; Full time

Job summary

NTT DATA, Inc. is seeking a Customer Care professional to handle inbound calls from existing and potential customers, serving as the first point of contact and a Brand Ambassador. The role requires delivering exceptional service while meeting call quality targets in a fast-paced, team-driven environment.

The position is Full Time On-Site with hours spanning 7:00am–11:00pm EST, Monday through Sunday. Strong communication, problem-solving skills, and a professional telephone manner are essential

Qualifications

• Excellent communication skills, both verbal and written.
• Fluent in English.
• Analytical and problem-solving abilities.
• Ability to work within time constraints.
• Proficient PC skills; min 25 wpm with 95% accuracy.
• Positive attitude and team orientation.
• Willingness for rotational shifts, including overnights/weekends.
• Experience in a customer service call center.
• Financial services experience is a plus.

Responsibilities

• Manage inbound customer calls regarding credit card inquiries, transactions, and account maintenance.
• Respond to inquiries in a courteous, professional, and well-informed manner.
• Identify customer needs from information on screen and update system accordingly.
• Analyze information and determine next steps based on inquiry type.
• Escalate according to procedures on first contact when needed.
• Stay updated on program information and corporate products.
• Aim for high-quality service by accurately addressing needs and offering appropriate options.
• Fulfill customer brand expectations per policies and procedures.
• Complete documentation for each transaction and finish all activities per request.

Skills

Excellent communication

Fluent in English

Analytical skills

Time management

Typing speed

Teamwork

Telephone etiquette

Shift flexibility

Call center experience

Financial services exposure

Job description

NTT DATA, Inc. is seeking a Customer Care professional to handle inbound calls from existing and potential customers, serving as the first point of contact and a Brand Ambassador. The role requires delivering exceptional service while meeting call quality targets in a fast-paced, team-driven environment.

The position is Full Time On-Site with hours spanning 7:00am–11:00pm EST, Monday through Sunday. Strong communication, problem-solving skills, and a professional telephone manner are essential