Senior Customer Care Specialist — Growth & Impact

NTT DATA, Inc.; Philippines; Hybrid; PHP 279,000 - 446,000; Full time

Job summary

NTT DATA is seeking a Customer Care Senior Representative to join our Quezon, Philippines team. The role involves handling inbound and outbound calls, reviewing documents for completeness, and maintaining knowledge of healthcare insurance processes.

You will interact with US-based insurance companies and medical facilities, ensuring service standards are met. The ideal candidate has 1–2 years in medical-related roles or similar and strong English communication skills.

Qualifications

• Proficiency in Microsoft Office programs and general computer operations.
• Ability to learn and follow basic direction on process.
• Must have mastery of the English language, both oral and written.
• Must be detail-oriented and organized to maintain accurate records.
• Must have the ability to focus and work quickly.
• Able to work independently.
• Sense of urgency in reporting any concerns to immediate supervisor.

Responsibilities

• Perform timely and accurate review of electronic records/documentation scanning for completeness of submissions in accordance with established policies.
• Identifies opportunities and reports on inaccuracies that may be present in reviewed documents.
• Learns CRM system and is able to access different internal online resources to obtain required information in a timely manner.
• Performing inbound and outbound calls to insurance companies, medical facilities and customers in the US.
• Responding to customer requests by phone and/or in writing to ensure customer satisfaction and to assure that service standards are met.
• Analyzing medical insurance claims for quality assurance.
• Resolving moderately routine questions following pre-established guidelines.
• Performing routine research on customer inquiries.
• Developing and maintaining a solid working knowledge of the healthcare insurance industry and of all products, services and processes performed by the team

Skills

MS Office proficiency

Learn and follow instructions

English language mastery

Detail-oriented

Fast-paced work

Independent worker

Urgency in reporting concerns

Education

High school diploma or equivalent

Tools

CRM software

Job description

NTT DATA is seeking a Customer Care Senior Representative to join our Quezon, Philippines team. The role involves handling inbound and outbound calls, reviewing documents for completeness, and maintaining knowledge of healthcare insurance processes.

You will interact with US-based insurance companies and medical facilities, ensuring service standards are met. The ideal candidate has 1–2 years in medical-related roles or similar and strong English communication skills.