Call Center Senior Analyst

NTT DATA, Inc.; Hinoba-an; Hybrid; PHP 446,000 - 781,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Night shift transportation

Rewards and Recognition

Career advancement opportunities

Job summary

NTT DATA, Inc. is seeking a hybrid role combining individual sales contributions with team support responsibilities, including coaching, SME support, and escalation handling.

The position offers 100% work from office with night shifts aligned to North American time zones and transportation provided for night shifts, reflecting our US–Canada shift timing and global operations.

Qualifications

• Excellent communication skills.
• Coaching and mentoring ability.
• Ability to multitask under pressure.
• 3–5 years in international BPO/sales.
• SME/team handling experience preferred.

Responsibilities

• Handle complex and high-value sales calls.
• Act as SME and provide floor support to agents.
• Coach and mentor team members.
• Monitor call quality and provide feedback.
• Assist in onboarding and training; track team performance.
• Handle escalations and critical cases.
• Support reporting and dashboards.

Skills

Excellent communication

Coaching mentoring

Multitasking under pressure

BPO sales experience

SME team handling

Job description

With people at the heart of our success, NTT DATA is committed to attracting and growing the best talent and providing an environment where everyone feels they can belong and their contribution matters. It’s our belief in possibility that drives us, but it’s our people that make it happen. At NTT DATA, what you do matters.

A Career at NTT DATA Means:

• Having ongoing opportunities to GROW your career- we offer barrier-free learning with multiple self-learning tools available.
• Being part of a global organization where you can BELONG - in an inclusive working environment where you are free to be your best self. We’re committed to building a people-focused environment where you can shine, no matter who you are.
• Belonging to a team where you can make a DIFFERENCE - to your clients, colleagues, and communities. Your ideas are embraced, impactful, and keep us agile.
• Being part of a global PIONEER – where you gain exposure to our Fortune 500 clients and world-leading global technology partners and work with a network of over 40,000 smart and diverse colleagues across 57 countries, delivering services in over 200 countries.

What else does NTT DATA Offer? We’re glad you asked!

• All equipment required for you to be successful in your role
• Comprehensive benefits package (medical, vision, and dental)
• Short- and Long-Term Disability options
• Rewards and Recognition programs
• Internal career advancement opportunities
• Shift Timing: US–Canada Shift (Night Shift – aligned to North American time zones)
• Working Hours: 10 hours per shift (including breaks as per company policy)
• Work Mode: 100% Work from Office
• Transportation: Company-provided pick-up and drop facility (for night shifts)

Hybrid role combining individual sales contribution with team support responsibilities including coaching, SME support, and escalation handling.

Key Responsibilities:

• Handle complex and high-value sales calls
• Act as SME and provide floor support to agents
• Coach and mentor team members
• Monitor call quality and provide feedback
• Assist in onboarding and trainingTrack team and individual performance
• Handle escalations and critical cases
• Support reporting and dashboards

Required Skills:

• Excellent communication skills
• Coaching and mentoring ability
• Ability to multitask under pressure
• 3–5 years in international BPO/sales
• SME/team handling experience preferred

Job Segment:

• Call Center, Telecom, Telecommunications, Sales, Technology