Senior Customer Care Specialist: Expert Help

NTT DATA North America; Metro Manila; On-site; PHP 279,000 - 446,000; Full time

Job summary

NTT DATA North America is seeking a Digital Customer Service Representative in Manila to provide first-class customer care. You will handle inquiries, resolve issues, and document interactions while upholding confidentiality and data policies.

The role requires strong English communication skills and previous customer-facing experience, with shifts spanning EST hours and a full-time schedule.

Qualifications

• Demonstrated passion for customer satisfaction.
• Strong oral and written communication abilities.
• Ability to learn new skills quickly and apply them accurately.

Responsibilities

• Deliver first class service by assessing and responding to customer needs.
• Fulfill requests, respond to inquiries and complaints with professional care.
• Document interactions and input data for call history and fulfillment.
• Stay current on program and product information and maintain confidentiality.

Skills

Customer service

Communication skills

English proficiency

Problem solving

Job description

NTT DATA North America is seeking a Digital Customer Service Representative in Manila to provide first-class customer care. You will handle inquiries, resolve issues, and document interactions while upholding confidentiality and data policies.

The role requires strong English communication skills and previous customer-facing experience, with shifts spanning EST hours and a full-time schedule.