Senior Digital Customer Care Ambassador

NTT DATA, Inc.; Philippines; On-site; PHP 268,000 - 335,000; Full time

Job summary

NTT DATA, Inc. is seeking a Customer Care Associate to serve as a Brand Ambassador and first point of contact for customers. You will resolve issues with empathy while delivering exceptional service in a caring manner.

Based in the Philippines, this full-time role requires English proficiency and a proactive, professional approach to ensure outstanding customer service while supporting US EST hours.

Qualifications

• Demonstrated passion for customer satisfaction and service excellence.
• Strong English language skills, both written and spoken.
• Experience in food/retail sectors is a plus.

Responsibilities

• Deliver first class service by accurately assessing and responding to customer needs.
• Respond to inquiries/complaints with professional care.
• Handle complex inquiries in a knowledgeable and responsible manner.
• Complete documentation for each interaction and update call history.
• Stay current on program and product information.
• Maintain confidentiality and adhere to data policies.
• Work all required shifts.

Skills

English

Communication

Typing

Problem solving

Customer service

PC literacy

Job description

NTT DATA, Inc. is seeking a Customer Care Associate to serve as a Brand Ambassador and first point of contact for customers. You will resolve issues with empathy while delivering exceptional service in a caring manner.

Based in the Philippines, this full-time role requires English proficiency and a proactive, professional approach to ensure outstanding customer service while supporting US EST hours.