Senior Customer Care Specialist

NTT DATA, Inc.; Manila; On-site; PHP 275,385 - 413,078; Full time

Job summary

NTT DATA, Inc. is seeking a full-time Digital Customer Service Representative in Manila. The Customer Care Associate will deliver exceptional service, respond to inquiries, and ensure customer satisfaction. Ideal candidates will have strong communication skills and a passion for helping others. Responsibilities include accurately assessing customer needs and maintaining confidentiality. This role requires flexibility in working hours and a positive, professional demeanor in all interactions.

Qualifications

• Prior experience in customer service is a strong asset.
• Strong oral and written communication skills including typing and grammar.
• Ability to learn quickly and apply new skills effectively.

Responsibilities

• Deliver first class service by assessing and responding to customer needs.
• Complete documentation for each interaction and input data for call history.
• Respond to complex inquiries in an informed and accurate manner.

Skills

Customer satisfaction excellence

Communication skills

Problem-solving

Team collaboration

Change implementation

Job description

NTT DATA, Inc. is seeking a full-time Digital Customer Service Representative in Manila. The Customer Care Associate will deliver exceptional service, respond to inquiries, and ensure customer satisfaction. Ideal candidates will have strong communication skills and a passion for helping others. Responsibilities include accurately assessing customer needs and maintaining confidentiality. This role requires flexibility in working hours and a positive, professional demeanor in all interactions.