Digital Customer Care Advocate (Full-Time)

NTT DATA, Inc.; Philippines; On-site; PHP 335,000 - 558,000; Full time

Job summary

NTT DATA, Inc. seeks a Digital Customer Service Representative to join our Philippines team as a Customer Care Associate. You will be the first contact for customers, delivering empathetic service and resolving questions while aiming to make every interaction enjoyable.

The ideal candidate has strong English communication, solid PC skills, and a proactive approach to learning and adapting to processes, while handling inquiries with tact and professionalism.

Qualifications

• Passion for customer satisfaction and prior experience is a strong asset.
• Fluent English.
• Experience in interactive customer service environment.
• Related experience in food and/or retail is a plus.
• Strong oral and written communication, including typing and grammar.
• Able to learn new skills quickly and apply knowledge.

Responsibilities

• Deliver first class service by accurately assessing and responding to customer needs, using sound judgment when recommending appropriate solutions.
• Respond to inquiries/complaints with due care, professionalism and customer care.
• Handle complex inquiries and complaints in an informed, accurate and responsible manner.
• Accurately complete documentation for each interaction and update call history in the system.
• Remain current on program and product information through continuous learning.
• Maintain confidentiality and adhere to data policies and procedures.

Skills

Customer service

Communication

PC skills

Typing

Problem solving

Adaptability

Tools

MS Office

System navigation

Job description

NTT DATA, Inc. seeks a Digital Customer Service Representative to join our Philippines team as a Customer Care Associate. You will be the first contact for customers, delivering empathetic service and resolving questions while aiming to make every interaction enjoyable.

The ideal candidate has strong English communication, solid PC skills, and a proactive approach to learning and adapting to processes, while handling inquiries with tact and professionalism.