AWS Application Support Engineer: Cloud Reliability Specialist

Accenture; Metro Manila; On-site; PHP 700,000 - 900,000; Full time

Job summary

Accenture is seeking an Application Support Engineer based in Manila to monitor performance, diagnose issues across critical business systems, and ensure smooth operations for business continuity.

The role requires strong AWS expertise, experience with monitoring tools, and the ability to analyze logs and implement reliable solutions. You will work with cross-functional teams to reduce downtime and improve service reliability.

Qualifications

• Minimum 2 years of AWS experience.
• Experience with cloud infrastructure and monitoring.
• Ability to analyze logs and diagnose complex issues.

Responsibilities

• Perform independently and become an SME.
• Participate actively in team discussions.
• Contribute solutions to work related problems.
• Collaborate with cross-functional teams to identify root causes and implement effective solutions.
• Document troubleshooting steps and resolutions to build a knowledge base for future reference.
• Monitor system alerts and respond promptly to minimize downtime and impact on business operations.
• Assist in the deployment and configuration of software updates and patches.
• Continuously seek opportunities to improve system performance and support processes.

Skills

AWS expertise

Cloud infrastructure

Log analysis

Incident management

Problem solving

Tools

Monitoring tools

Automation scripting

AWS tools

Job description

Accenture is seeking an Application Support Engineer based in Manila to monitor performance, diagnose issues across critical business systems, and ensure smooth operations for business continuity.

The role requires strong AWS expertise, experience with monitoring tools, and the ability to analyze logs and implement reliable solutions. You will work with cross-functional teams to reduce downtime and improve service reliability.