Senior Application Support Engineer - Dispatch & Systems Expert

Accenture; Mandaluyong; On-site; PHP 600,000 - 800,000; Full time

Job summary

Accenture is seeking an Application Support Engineer to investigate and resolve issues across multiple components of critical business systems. The role involves monitoring, diagnosing problems, and maintaining smooth operation of software applications, while collaborating with diverse teams to improve service quality.

The candidate will act as a SME, coordinate with stakeholders for timely incident resolution, and mentor team members to enhance technical capabilities and performance within our

Qualifications

• Experience with Pragma Computer Automated Dispatch (minimum 5 years).
• Strong programming foundation with .NET technologies and web services.
• Ability to analyze requirements, design solutions, and test changes.

Responsibilities

• Act as SME, collaborate and manage the team to perform.
• Responsible for team decisions.
• Engage with multiple teams and contribute on key decisions.
• Provide solutions to problems for their immediate team and across multiple teams.
• Coordinate with stakeholders to ensure timely resolution of incidents and service requests.
• Mentor and guide team members to enhance their technical capabilities and performance.
• Develop and implement best practices to improve support processes and system reliability.

Skills

Asp.Net

C#

VB/Vb.Net

JSON

SQL

JavaScript

Visual Studio IDE

Pragma Dispatch experience

Job description

Accenture is seeking an Application Support Engineer to investigate and resolve issues across multiple components of critical business systems. The role involves monitoring, diagnosing problems, and maintaining smooth operation of software applications, while collaborating with diverse teams to improve service quality.

The candidate will act as a SME, coordinate with stakeholders for timely incident resolution, and mentor team members to enhance technical capabilities and performance within our