Customer Relationship Manager (North & West Mindanao)

Globe; Northern Mindanao; On-site; PHP 600,000 - 1,000,000; Full time

Job summary

Globe in Mindanao seeks a Customer Relationship Manager for North & West Mindanao to build strong client relationships and ensure satisfaction, retention and loyalty across telecom products. You will manage accounts, identify upsell opportunities with the sales team, and monitor client metrics to drive growth.

The role requires 5+ years in a technical, enterprise, or B2B sales environment, exceptional communication skills, and a Bachelor’s Degree.

Qualifications

• 5+ years of sales in technical, enterprise, or B2B environments.
• Experience delivering client-focused solutions based on customer needs.
• Industry background: Telco, ICT, IT, FMCG, Retail, Manufacturing, Non-Food, Logistics.
• Excellent communication and presentation skills; ability to adapt to telecom language.
• Detail-oriented with strong deadline adherence.

Responsibilities

• Relationship management: develop and nurture client relationships, understand their goals and preferences.
• Client retention: retain existing clients by addressing concerns and ensuring high service levels.
• Account management: act as main contact, provide updates on offerings and industry trends.
• Upselling and cross-selling: identify opportunities and collaborate with sales to drive revenue.
• Issue resolution: handle complaints promptly; escalate complex issues as needed.
• Performance analysis: monitor client metrics and use data-driven insights to improve relationships.
• Contract management: collaborate with legal/finance to ensure contracts and SLAs are in place.
• Client feedback: conduct surveys to gather insights and drive service improvements.
• Continuous improvement: stay updated on industry trends and implement process enhancements.

Skills

Sales experience

Account management

Client relationship

Telco/ICT knowledge

Education

Bachelor's Degree

Job description

## Customer Relationship Manager (North & West Mindanao)Applytime type: Full timeposted on: Posted 30+ Days Agojob requisition id: R0000019376At Globe, our goal is to create a wonderful world for our people, business, and nation. By uniting people of passion who believe they can make a difference, we are confident that we can achieve this goal.## **Job Description**A Customer Relationship Manager is responsible for building and maintaining strong relationships with clients to ensure satisfaction, retention, and loyalty. This role will be assigned in North & West Mindanao.**DUTIES AND RESPONSIBILITIES:*** Relationship management: Develop and nurture relationships with clients by understanding their needs, goals, and preferences. Actively engage and communicate with clients to build trust and ensure their satisfaction with the company's products or services* Client retention: Focus on retaining existing clients by addressing any concerns, resolving issues, and providing a high level of customer service. Proactively identify and mitigate any risks or challenges that may impact client satisfaction or loyalty* Account management: Serve as the main point of contact for clients, ensuring effective communication and responsiveness to their inquiries or requests. Provide regular updates on product or service enhancements, new offerings, or relevant industry trends* Upselling and cross-selling: Identify opportunities to expand the range of products or services provided to clients and work collaboratively with the sales team to generate new revenue streams. Present value propositions and benefits to clients to encourage upselling or cross-selling* Issue resolution: Handle and resolve client complaints or issues in a timely and effective manner. Escalate complex or critical issues to the appropriate internal stakeholders and ensure prompt resolution to maintain client satisfaction* Performance analysis: Monitor and analyze client metrics, such as satisfaction scores, retention rates, or revenue growth, to identify trends and proactively address any challenges. Use data-driven insights to provide recommendations and strategies for improving client relationships* Contract and agreement management: Collaborate with legal and finance teams to ensure contracts and agreements with clients are in place, accurately maintained, and renewed as required. Understand contractual terms and conditions and ensure compliance with agreed-upon service level agreements* Client feedback and surveys: Conduct regular client feedback surveys or interviews to gather insights, identify areas for improvement, and measure client satisfaction. Utilize feedback to make necessary adjustments and enhancements to processes or services* Continuous improvement: Stay updated with industry trends, market competition, and best practices in client relationship management. Proactively suggest and implement process improvements and strategies to enhance client satisfaction and loyalty**REQUIREMENTS:*** 5+ years of sales in Technical, Enterprise, or B2B environment* Proven account management or other relevant experience* Experience in delivering client-focused solutions based on customer needs* Industry Background: Telco, ICT, IT, FMCG, Retail, Manufacturing, Non-Food, Logistics* Exceptional communication skills and proven effectiveness in delivering the needed presentation* Able to articulate well and keep up with the changing language of products and telecommunications industry* Keen attention to detail and adherence to deadlines* Bachelor’s Degree in Any Field* Candidate must be flexible to work and be assigned in North & West Mindanao.