Senior Client Services Associate, Asset Management

Aumni; Metro Manila; On-site; PHP 3,781,000 - 5,671,000; Full time

Job summary

JPMorgan Chase in Metro Manila seeks a Senior Associate, Global Liquidity Client Services to support institutional clients through onboarding, account maintenance, and day-to-day servicing. You’ll independently manage complex requests, coordinate with internal partners, and drive process improvements with guidance to colleagues.

You will coordinate onboarding for new clients, maintain documentation for accuracy, and escalate risks per control procedures, while mentoring teammates and

Qualifications

• Bachelor’s degree or equivalent qualification.
• 7 years of relevant experience in asset management, banking, custody, treasury services, or related financial-services environment.
• Experience handling complex client servicing with end-to-end ownership and stakeholder management.
• Experience onboarding, account maintenance, fund operations, cash management, or related operational support.
• Strong written and verbal communication with clients and senior stakeholders.
• Problem-solving, prioritization, and decision-making with risk, controls, and escalation.
• Coaching or mentoring colleagues through guidance or training.
• Advanced proficiency in Microsoft Excel and standard office applications.
• Attention to detail and ability to manage multiple priorities in a control-focused environment.

Responsibilities

• Own day-to-day servicing for assigned institutional clients and client account managers, managing inquiries and requests through completion.
• Investigate and resolve complex operational matters, including settlements, interest claims, cash management requests, and banking queries.
• Communicate clear, timely updates to clients, senior stakeholders, and internal partners.
• Escalate material risks appropriately and document issues and outcomes in line with established procedures and controls.
• Coordinate onboarding for new clients, accounts, and funds, actively managing dependencies through delivery.
• Review onboarding and maintenance documentation for accuracy, completeness, and adherence to procedures and controls.
• Partner with cross-functional teams (including Operations, Product, Tax, Compliance, and Legal) to resolve complex dependencies and deliver outcomes.
• Mentor and support colleagues through coaching, knowledge sharing, and day-to-day guidance on complex cases.
• Identify opportunities to simplify servicing processes, strengthen controls, and improve efficiency and client experience.
• Drive or coordinate workflow, reporting, and automation enhancements from requirements definition through implementation.

Skills

Communication skills

Problem solving

Stakeholder management

Coaching / mentoring

Advanced Excel

Attention to detail

Multi-priority management

Education

Bachelor’s degree or equivalent qualification

Tools

Reporting tools

Data visualization tools

Job description

JPMorgan Chase in Metro Manila seeks a Senior Associate, Global Liquidity Client Services to support institutional clients through onboarding, account maintenance, and day-to-day servicing. You’ll independently manage complex requests, coordinate with internal partners, and drive process improvements with guidance to colleagues.

You will coordinate onboarding for new clients, maintain documentation for accuracy, and escalate risks per control procedures, while mentoring teammates and