Liquidity Client Services Specialist - Onboarding & Support

Next Frontier Capital; Metro Manila; On-site; PHP 800,000 - 1,100,000; Full time

Job summary

JPMorganChase, a leading global financial services firm, is seeking an Associate in Global Liquidity Client Services to support institutional clients from onboarding to account maintenance. You will coordinate with internal partners to resolve operational items accurately and on time in a control-focused environment.

Responsibilities include managing day-to-day inquiries, investigating operational issues, onboarding activities, and collaborating across teams to drive resolution and improve

Qualifications

• Bachelor’s degree or equivalent qualification.
• Minimum of 5 years of relevant experience in a financial services environment (e.g., asset management, banking, custody, or treasury services).
• Experience in client servicing, onboarding, account maintenance, fund operations, or cash management support.
• Demonstrated ability to manage routine requests independently and support resolution of more complex issues with appropriate escalation.
• Strong written and verbal communication skills and ability to collaborate across teams.

Responsibilities

• Manage day-to-day client inquiries and service requests through completion, providing timely and accurate updates
• Investigate operational issues (e.g., settlements, interest claims, cash management requests, and banking-related queries) and elevate appropriately when needed
• Coordinate client, account, and fund onboarding activities, tracking progress and dependencies across stakeholders
• Complete account maintenance requests by ensuring required documentation and approvals are accurate and complete
• Partner with Operations, Product, Tax, Compliance, Legal, and other teams to drive resolution and reduce rework
• Maintain clear internal records of requests, decisions, and outcomes in line with procedures and controls
• Prioritize multiple requests effectively, balancing service expectations with quality and risk considerations
• Identify process pain points and propose practical improvements to simplify servicing and increase efficiency
• Support implementation of workflow, reporting, or automation enhancements as part of change initiatives
• Follow established policies and controls, raising risks, issues, and control gaps promptly

Skills

Client servicing

Onboarding

Account maintenance

Fund operations

Cash management

Attention to detail

Education

Bachelor’s degree or equivalent qualification

Tools

Microsoft Excel

Office applications

Job description

JPMorganChase, a leading global financial services firm, is seeking an Associate in Global Liquidity Client Services to support institutional clients from onboarding to account maintenance. You will coordinate with internal partners to resolve operational items accurately and on time in a control-focused environment.

Responsibilities include managing day-to-day inquiries, investigating operational issues, onboarding activities, and collaborating across teams to drive resolution and improve