Senior Client Delivery & Adoption Leader (Remote)

Pavago; Philippines; Remote; PHP 7,491,000 - 13,109,000; Full time

Job summary

Pavago is seeking a Head of Client Delivery to own the full post-sales lifecycle, including onboarding, implementation, adoption, and long-term client success. This senior, hands-on role leads client delivery, manages implementations, and ensures measurable outcomes using AI-driven and GTM systems.

You will partner with Sales, Product, and Engineering to translate business goals into technical workflows, optimize integration workflows, and drive time-to-value for high-stakes implementations.

Qualifications

• Senior-level experience in Client Success, Implementation, Solutions Engineering, or GTM roles.
• Strong understanding of GTM systems, automation workflows, and integrations.
• Experience working directly with clients in high-stakes, outcome-driven environments.
• Strong communication skills with both technical and non-technical stakeholders.
• Proven problem-solving and risk management capabilities.
• Comfortable working remote during U.S. business hours.

Responsibilities

• Own the end-to-end client delivery lifecycle from post-sale handoff through onboarding and adoption.
• Ensure clients achieve measurable outcomes and time-to-value.
• Oversee multiple client implementations while maintaining quality and timelines.
• Act as the primary owner for client success, satisfaction, and retention.
• Serve as a trusted advisor to client stakeholders and manage escalations.
• Partner with Sales, Product, and Engineering on implementations and custom use cases.
• Translate business goals into technical workflows and execution plans.
• Ensure GTM systems, automation, and integrations are optimized.
• Build and refine client delivery processes, playbooks, and SOPs.
• Identify risks early and proactively prevent delivery issues.
• Drive collaboration across delivery, product, and go-to-market; contribute to long-term strategy.

Skills

Client Success

Implementation

Solutions Engineering

GTM systems

Education

Bachelor's degree in Business, Engineering, Computer Science, or related field

Tools

CRM systems

Integration and workflow tools

Automation platforms

Job description

Pavago is seeking a Head of Client Delivery to own the full post-sales lifecycle, including onboarding, implementation, adoption, and long-term client success. This senior, hands-on role leads client delivery, manages implementations, and ensures measurable outcomes using AI-driven and GTM systems.

You will partner with Sales, Product, and Engineering to translate business goals into technical workflows, optimize integration workflows, and drive time-to-value for high-stakes implementations.