Head of Client Operations — Remote Growth Leader

Pavago; Philippines; Remote; PHP 5,474,000 - 9,124,000; Full time

Job summary

Pavago is hiring a Head of Client Operations to own client delivery, campaign performance, client retention, and operational execution for a fast-growing outbound lead generation business. This remote role blends strategic thinking with hands-on execution in a startup environment, collaborating closely with the founder to drive measurable outcomes.

You will manage 20–30 client accounts, lead meetings and reviews, optimize cold email programs, and design scalable SOPs and workflows.

Qualifications

• Proven experience leading client delivery or client operations.
• Background in cold email agencies, outbound lead generation, or growth marketing.
• Experience in startups or fast-growing businesses.
• Strong client-facing communication and strategic thinking.

Responsibilities

• Own a portfolio of 20–30 client accounts.
• Lead client meetings, reviews, and account planning.
• Monitor and improve campaign performance and deliverability.
• Develop scalable SOPs, playbooks, and workflows.
• Collaborate with cross-functional teams and founders.

Skills

Cold email strategy

Deliverability

Inbox placement

Email infrastructure

Outbound copywriting

API integration

Workflow automation

AI tools (ChatGPT, Claude)

Tools

Apollo.io

Smartlead.ai

Instantly.ai

CRM platforms

Job description

Pavago is hiring a Head of Client Operations to own client delivery, campaign performance, client retention, and operational execution for a fast-growing outbound lead generation business. This remote role blends strategic thinking with hands-on execution in a startup environment, collaborating closely with the founder to drive measurable outcomes.

You will manage 20–30 client accounts, lead meetings and reviews, optimize cold email programs, and design scalable SOPs and workflows.