Remote Customer Service Supervisor — Lead & Grow a Small Team

Pavago; Philippines; Remote; PHP 446,000 - 1,004,000; Full time

Job summary

Pavago is seeking a Customer Service Supervisor to own the customer experience end-to-end while leading a small team in a fully remote setup. You will manage day-to-day customer operations, including calls, emails, quotes, and post-sale support, partnering with Co-Founder and Strategy & Operations Associate.

The role emphasizes coaching a two-person team, handling inquiries, and coordinating shipments in a high-autonomy, startup-like environment where initiative is valued and multi-hat wearing

Qualifications

• Strong customer service and communication skills.
• Comfortable working remotely and independently.
• Comfortable spending up to half of the day on the phone.
• Self-motivated, detail-oriented, and resourceful.
• Strong ability to manage multiple priorities.
• Experience in sales, customer support, and managing a small team is preferred.
• Familiarity with Google Workspace and Microsoft Office is a plus.

Responsibilities

• Lead and coach a two-person customer service team.
• Handle customer inquiries by phone and email; provide timely responses.
• Turn inquiries into quotes and sales opportunities; complete paperwork.
• Coordinate shipping and delivery-related needs; resolve issues.
• Work closely with leadership on daily customer operations and process improvements.

Skills

Customer service

Communication

Remote work

Self-motivation

Detail oriented

Multitasking

Sales experience

Tools

Google Workspace

Microsoft Office

Job description

Pavago is seeking a Customer Service Supervisor to own the customer experience end-to-end while leading a small team in a fully remote setup. You will manage day-to-day customer operations, including calls, emails, quotes, and post-sale support, partnering with Co-Founder and Strategy & Operations Associate.

The role emphasizes coaching a two-person team, handling inquiries, and coordinating shipments in a high-autonomy, startup-like environment where initiative is valued and multi-hat wearing